Privacy Policy
Last updated: March 1, 2026
1. Introduction
Live Specialists ("we", "us", "our") operates the Live Specialists platform at livespecialists.ai. This Privacy Policy describes how we collect, use, and protect your information when you use our service.
2. Information We Collect
We collect the following types of information:
- Account Information: When you sign up, we collect your name and email address.
- Device Identifiers: We generate an anonymous device ID stored in your browser's local storage to maintain your session and conversation history.
- Conversation Data: Messages you exchange with AI specialists, including topics searched, specialist selections, and chat history.
- Usage Data: Information about how you interact with the platform, including features used and timestamps.
3. How We Use Your Information
We use your information to:
- Provide and maintain the Live Specialists service
- Save and sync your conversation history across sessions
- Improve and personalize your experience
- Analyze usage patterns to enhance the platform
- Communicate with you about service updates
4. AI-Powered Conversations
Our service uses third-party AI models (including Anthropic's Claude and OpenAI) to generate specialist responses. Your messages are sent to these providers to generate responses. We do not use your conversations to train AI models. Please review Anthropic's Privacy Policy and OpenAI's Privacy Policy for their data handling practices.
5. Data Storage
Your data is stored in two locations:
- Local Storage: Conversation data is stored in your browser's local storage for offline access and performance.
- Cloud Database: Data is synced to our Supabase-hosted database for cross-device access and backup.
6. Data Sharing
We do not sell your personal information. We may share data with:
- AI Service Providers: Anthropic and OpenAI receive your messages to generate AI responses.
- Infrastructure Providers: Cloudflare (hosting) and Supabase (database) process data as part of service delivery.
- Legal Requirements: We may disclose information if required by law or legal process.
7. Data Retention
We retain your conversation data as long as your account is active. You can delete your conversations at any time through the app interface. Local storage data can be cleared through your browser settings.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request deletion of your data
- Export your conversation history
- Opt out of non-essential data collection
9. Cookies and Tracking
We use local storage (not cookies) to maintain your session. We do not use third-party tracking or analytics cookies. Affiliate link functionality (Skimlinks) may set its own cookies when you click product recommendations.
10. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
[email protected]